The results are in for RESCUECOM’s 2012 Q2 Computer Reliability Report; Samsung rises to the top, while Acer struggles!
“As we indicated at the beginning of 2012, Samsung has been making significant strides. Lenovo/IBM has continued to prove very reliable,” stated David Milman, CEO of RESCUECOM. “While Apple has increased its market share of PCs sold over the last two years, their reliability, while still strong, has taken some hits.”
Rescuecom’s report includes all manufacturers with a market share of at least one percent and is a significant resource for PC purchasers as well as computer marketers and specialists.
The computer reliability report scores for 2012 Q2 are:
1. Samsung (422)
2. Lenovo/IBM (255)
3. Asus (159)
4. Apple (130)
5. Toshiba (117)
6. HP/Compaq (109)
7. Dell (79)
8. Sony (49)
9. Acer (28)
The Rescuecom Computer Reliability Report is a factual, unbiased review of today’s personal computer manufacturers. Rescuecom defines reliability as the physical reliability of the computers plus the after the sale Computer Support of the manufacturers.
In analyzing the computer reliability scores for the second quarter of 2012, we see the PC market shifting in response to the economy and the increasing popularity of tablet computers. The tablet computer and the expected release of Windows 8 in the fall of this year are of significance in the decrease in overall PC shipments when compared to last year’s figures. Apple has made significant market share gains over the last two years, yet the need for Computer Repair for Apple computers has caused this manufacturer to only rank third or fourth in Rescuecom’s 2011 and 2012 computer reliability studies. Over several quarters, Lenovo/IBM has performed well on the Rescuecom Reliability Report, while Toshiba has declined.
The most reliable computer manufacturers (in order of reliability), along with the data which was used to calculate reliability scores are as follows:
| Manufacturer | U.S. Computer Market Share2 (Percentage of Share computers shipped) |
RESCUECOM Computer Repair Share1 (Percentage of service calls to 1-800-RESCUE-PC) |
Computer Reliability Score1 |
| Samsung | 1.1% | 0.3% | 422 |
| IBM/Lenovo | 8.0% | 3.1% | 255 |
| ASUS | 4.6% | 2.9% | 159 |
| APPLE | 11.6% | 8.9% | 130 |
| Toshiba | 6.3% | 5.4% | 117 |
| HP | 25.8% | 23.7% | 109 |
| DELL | 22.4% | 28.4% | 79 |
| SONY | 1.3% | 2.6% | 49 |
| ACER | 7.0% | 24.7% | 28 |
1 - The computer repair share percentages and computer reliability score does not include "Other" computer manufacturers. This change does not affect the order of the ranking. "Other" is defined as all manufacturers that have below 1.0% market share.
2 - Market share numbers are provided by IDC.
Source: RESCUECOM
