Netgear sets up service centres in Russia

NETGEAR, one of the leading suppliers of the technologically advanced networking solutions, announced the opening of service centers in all RF federal provinces. Henceforth, the customers will be able to get all the necessary assistance “close to home”.

The strategy of the development of a partner network includes not only maintaining affordable prices on their products, active cooperation with destributors and subdestributors, expansion of their presence, but also providing additional services for their customers at high level. In the context of this strategy, from the beginning of 2008 we tried to develop a convenient system of guarantee and post-guarantee service. Apart from that, we opend a hot line to give assistance to Russian speaking people. From July 1 more than 30 service centres in 22 large Russian cities began their operation. The contact information of these centres is available on the official web site of the company: http://www.netgear.ru/?page=support/servicecenter&PHPSESSID=7ba79cfd14a9f03908c6545900208a52 .

All service centers operate identically:

1. The user calls the hot-line +7 (495) 645-2435 (Moscow) or 8-800-100-1160 (free call) and tells about the faults.
2. The hot-line operator defines, if it is in-warranty failure or not, and collects the information about the client 
3. This information is handed over to the service company CPS.
4. The service company delivers the exchanged NETGEAR product to the place.
5. When the product arrives, the service company gets in touch with the client and hands it over to him.

“Only a few companies, operating on the network equipment market, have their own service centers. No doubt, it is our competitive advantage. It will help to support the growing business of our partners and our own business” – stresses Dmitry Tanukhin, NETGEAR regional managing director in Russia.

About NETGEAR

NETGEAR designs, develops and markets technologically advanced, branded networking products that address the specific needs of small and medium businesses and home users. NETGEARs products enable users to share Internet access, peripherals, files, digital multimedia content and applications among multiple personal computers and other Internet-enabled devices. The headquarter of NETGEAR Company is situated in Santa-Klara, California (USA).

More information is available on www.netgear.ru or by phone (495) 799 56 10

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03 июля 2008